Director of Clinical Care Coordination

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The Director of Clinical Care Coordination Services is responsible for coordinating the provision of Health Homes care coordination services, with a specific focus on serving clients living with a diagnosis of Severe Mental Illness (SMI).  The Director of Clinical Care Coordination Services will be responsible to assist care coordinators in achieving the following outcomes: Reduce utilization associated with avoidable and preventable inpatient stays; reduce utilization associated with avoidable emergency room visits; improve outcomes for persons with mental health illness and/or substance use disorders; and improve disease-related care for chronic conditions. As part of the Essential Functions for this role, the Director of Clinical Care Coordination:

· Coordinates care coordination services for the Health Home program

· Supervises care coordinators and other direct reports

· Participates in the hiring and termination process of direct reports

· Manages aspects of program and system development for the Health Home program

· Conduct Monthly team meetings

· Assure care coordination services are delivered to HARP-eligible clients in compliance with NYSDOH HARP (Health & Recovery Plan) guidelines and policies

· Develops and implements quality assurance activities including chart review and client survey data for the Health Home program

· Conduct monthly 1:1 case specific supervision with Care Coordinators

· Reviews monthly services delivered to clients to assure the delivery of Health Home Core Services

· Maintains and analyzes statistical and claims data for the Health Home program

· Ensures written policies and procedures for the Health Home program are being implemented

· Facilitates and participates in Case Conferences

· Assists in the implementation of an on-going training program for Care Coordinators.

Qualified Candidate will have a Masters of Social Work, Masters of Mental Health Counseling, Clinical Psychologist or Master’s degree in a related field (Psychology, School Counseling) with two (2) years of professional experience working directly with people living with Severe Mental Illness (SMI) and Substance Use Disorder (SUD). Three (3) years of supervisory or management experience serving clinicians or staff serving SUD and SMI patients required. Must possess or be eligible to obtain New York State licensure (LMSW, LMHC, LCSW, etc.) within six (6) months of beginning position. Experience developing and implementing direct client services and case management services also required. Must demonstrate high level clinical skills, including performance of clinical assessments, person-centered and recovery-oriented care planning, crisis intervention and strong clinical judgment and decision making skills. Candidate must possess valid NYS driver license and an insured, dependable car to use for work-related activities. Excellent written and verbal communication skills, ability to work independently and sensitivity to HIV/AIDS, LGBTQ and lifestyle issues required.  

Job Type: Full-time

Required education: Master’s (plus 3 years experience)

Required experience: Care Coordination/Case Management; Working with clients experiencing chronic illness, homelessness, mental illness and/or chemical dependence; Supervisory/Management;  Developing and implementing direct client services and case management services

Additional requirements: Must have dependable, insured vehicle and NYS Driver’s License

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