Front Desk Clerk—STI

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The Front Desk Clerk provides all receptionist, clerical, organizational and data reporting support to Evergreen Health’s STI care facility. They collaborate with and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Front Desk Clerk:

· Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient

· Scheduling of all new and existing patients

· Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information

· Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community;  Identifies co-managed patients

· Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests;  Retrieves when requested all packages, deliveries and mailings

Qualified Candidate will have a high school diploma and two years of experience in a front desk support position, in a medical office setting. Must be able to communicate clearly and professionally in writing and verbally. Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired. Sensitivity toward cultural diversity, HIV/AIDS and lifestyle and addiction issues essential.

Job Type: Full-time; 2 openings

Required education: HS Diploma or GED

Required experience: Front desk support, in a medical office setting (2 years)

Preferred experience: Working in EMR systems

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