Patient Navigator—HCV

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The Patient HCV (Hepatitis C Virus) Navigator works with patients within the Harm Reduction Center to increase the number of patients being tested and linked to care. The HCV Navigator works to improve HCV treatment initiation and completion rates. They assess barriers to care including perceptions, care plan development, routine contact and linkage to support services. The HCV Navigator works with Harm Reduction Center patients diagnosed with HCV (Hepatitis C Virus) by providing education, treatment readiness preparation, grant appropriateness and progress monitoring. Utilizing a multi-disciplinary approach including enhanced outreach; the HCV Navigator strives to improve retention in care, health outcomes, treatment adherence and quality of life for persons living with HCV.  They collaborate and support with team members to ensure a patient-focused approach to care.  As part of the Essential Functions for this role, the HCV Navigator:

· Completes initial HCV Navigation assessments, develops treatment/service and readiness care plans, and conducts regular follow-up with patients prioritizing needs and setting specific goals and objectives to meet them

· Provides linkage and referrals to appropriate wrap-around services and programs available throughout the Evergreen Association, within the Harm Reduction Center and the community to address identified barriers throughout various stages of HCV treatment; Works collaboratively with the HCV Peer Navigator and Evergreen Health’s Hepatitis C care and treatment program for enhanced outreach

· Ensures patient retention in care through monitoring, patient reminders and identifying and addressing barriers directly, or through referrals

· Provides patient education and coaching surrounding Hepatitis C, exploring opportunities for development of health supporting life skills and self-empowerment

· Manages caseload of patients enrolled in the HCV Navigation program to monitor and address challenges/barriers in collaboration with the Hepatitis C treatment team; Monitors patient attendance and/or HCV treatment progress, including patients cured, those discontinuing therapy, those who have fallen out of care and tracks individual patient patterns

· Participates in medical provider case conferencing when appropriate to discuss enrolled patients and participates in multi-disciplinary case conferencing

· Prepares and tracks grant incentives provided to patients. (e.g.: bus passes, gas cards, tokens); Reviews and understands grant work plans including deliverables and required data/statistical requirements

· Maintains complete, current and accurate patient files through the electronic medical records system complying with agency protocols and confidentiality policies

Qualified Candidate will have Bachelor’s degree and one (1) year of experience with qualifying* experience OR an Associate’s degree with two (2) years of qualifying* experience. Qualifying experience is verifiable experience working in care coordination/case management with the following populations: Persons with a chronic illness, and/or persons with a history of mental illness, homelessness, or chemical dependence. Candidate must be able to communicate clearly and professionally in writing and verbally (in person and via phone), and demonstrate proficiency with MS Office software (Outlook, Word). Candidate must demonstrate excellent organizational and time management skills, sound judgment in decision-making, keen attention to detail, and be able to work independently. Ability to multitask and attention to detail very important. Sensitivity to HIV/AIDS and lifestyle issues is essential.

Job Type: Full-time

Required education: Bachelors (plus 1 year experience) OR Associates (plus 2 years experience)

Required experience: Care Coordination, Case Management

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