Patient Services Navigator

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The Patient Services Navigator provides outreach services to hard-to-reach populations and locating individuals who are in need of community supports and/or medical services. They engage and assess patients needs and determine eligibility for Evergreen programs. The Patient Services Navigator contacts each program the patient wishes to engage with, discusses referral and schedules initial appointments. This role must be well versed in all program services offered through the Evergreen Association. As part of the Essential Functions for this role, the Patient Services Navigator:

· Delivers outreach services to high risk populations who are in need of supportive and/or medical services

· Provides educational information to potential members in the form of brochures and other program literature that supports Evergreen services

· Demonstrates working and/or developing knowledge of community resources

· Assists in the completion and review of all opening paperwork, including but not limited to: Pledge of Confidentiality, Patient Bill of Rights, Basic Demographic Form, and  HIPAA Notice of Privacy Practices

· Assists the patient in identifying any immediate needs and uses the information to determine which program would be appropriate for them

· Makes all initial linkages and coordinates with referring providers to ensure that patient is fully engaged into their program

· Documents all patient specific outreach efforts in EMR (Medent) as well as in the “The Patient Services Navigator Tracking” system

· Utilizes local RHIO (Regional Health Information Organization/HEALTHeLINK™) on an ongoing basis to identify new demographic information 

· Coordinates with community referral sources and/or managed care organizations to improve outreach efforts and successfully engage referred patients

Qualified Candidate will have Associate’s degree and one (1) year of experience with qualifying* experience OR an High School Diploma or Equivalent with two (2) years of qualifying* experience. Qualifying experience is verifiable experience working in care coordination/case management with the following populations: Persons with a chronic illness, and/or persons with a history of mental illness, homelessness, or chemical dependence. Experience with families preferred. Candidate must be able to communicate clearly and professionally in writing and verbally (in person and via phone), and demonstrate proficiency with MS Office software (Outlook, Word). Candidate must demonstrate excellent organizational and time management skills, sound judgment in decision-making, keen attention to detail, and be able to work independently. Ability to multitask and attention to detail very important. Must be available to work flexible hours including days, evenings and/or weekends. Must be available to work a minimum of one (1) out of three (3) evening or weekend shifts. Must possess valid NYS driver license, insurance and dependable car to use for client services activities including transporting clients, when necessary. Sensitivity to HIV/AIDS and lifestyle and addiction issues is essential.

Job Type: Full-time

Required education: Associate (with 1 year experience) OR High School Diploma (with 2 years experience)

Required experience: Care Coordination, Case Management; Experience with the following populations: persons with a chronic illness and/or persons with a history of mental illness, homelessness, or chemical dependence (Experience with families preferred)

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