Phone Operator Generalist

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Multiple Openings
The Phone Operator Generalist serves as an engaged team member of the Evergreen Association to enhance the customer experience. The Phone Operator Generalist will meet or exceed customer expectations by taking ownership of each inbound phone call, and by understanding what is important to each customer.  
Qualified Candidate will have a High School Diploma or GED, Associate degree preferred; Minimum two (2) years of years of experience as a phone operator or comparable.  Previous employment in a call center environment highly preferred. Candidate must be able to maintain composure under stressful demands and multi-task; Must be detail-oriented with an ability to document phone metrics for the department. Familiarity with computers and MS Office software (Outlook, Word, Excel) required. Sensitivity toward cultural diversity, HIV/AIDS and lifestyle and addiction issues essential.
Job Type: Full-time
Required Education: High School Diploma or GED (Associate Degree preferred)
Required experience: Phone Operator (2 years); Call (Phone) Center (Preferred) (2 years)

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