Care Coordination

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What do Care Coordinators do? 

Care Coordinators make sure that their client’s doctors, specialists, and providers are talking to each other properly, and that the client's needs are being met. Care Coordinators also help clients navigate the healthcare system--from finding providers to scheduling appointments. 

What kinds of things do Care Coordinators help people with?

  • finding a doctor or specialist
  • making sure that doctors are talking to each other and the client about their care
  • advocating for the client 
  • helping the client understand and remember confusing information 
  • scheduling appointments, tests, and more
  • getting care when the client is discharged from the hospital 
  • getting into mental health counseling or substance use programs
  • finding transportation to medical appointments 

Care Coordinators understand and have access to social services. We help clients find out what they're eligible for, and enroll in those services. 

Care Coordinators help people:

  • apply for financial services and entitlements through DSS, SSA, HEAP, and more
  • prevent eviction 
  • find safe and affordable housing 
  • apply for Section 8, HUD, first-time homebuyer programs, and appliance loans
  • find education or job training programs
  • get nutrition counseling and food pantry items


282 Delaware Avenue
Buffalo, NY 14202
(716) 847-2441