All Evergreen Health locations, the Pride Center of WNY and Community Access Services will close at 12pm Tuesday, December 24, and will remain closed Wednesday, December 25. We will reopen Thursday, December 26 for regular business hours.
Our team is dedicated to helping you get the care you need and deserve. If you have a question that is not answered here, contact us.
Yes! Learn more about becoming a patient.
Evergreen Health accepts a wide range of insurance plans and does not turn patients away due to their inability to pay. For uninsured or underinsured patients, we offer a sliding fee discount program to provide care to patients at a cost they can afford. Our Financial Counseling Center is here to help you with all the financial components of your healthcare.
Evergreen accepts the following insurance:
• ADAP & PREP-AP (also known as NYS Uninsured Care Programs)
• Aetna
• Amerigroup (BCBS-Highmark Medicaid)
• Carelon (Formerly Beacon Health)
• Blue Cross Blue Shield
• Center’s Plan for Health Living (CPHL)
• Cigna
• Fidelis
• Independent Health
• Magnacare
• Martin’s Point (Military only)
• Medicaid
• Medicare
• Multiplan
• MVP
• Tricare (Humana Military only. Unfortunately, no other Humana products are accepted at this time.)
• United Healthcare
• Univera
• Wellcare
Each program and service have different insurance requirements and coverage options. Our Financial Counseling Center can help you understand your coverage or enroll in a plan that meets your individual needs.
Evergreen Health offers services to all patients regardless of inability to pay. Discounts for services are offered based on income and family size. For more information, contact our Financial Counseling Center.
Please note that Evergreen does not accept workers’ compensation.
Bring a form of identification, your insurance card, and up-to-date list of medications. You won’t need to provide these for all services, but they are good to have on-hand just in case. Prior to your first Primary Care visit, call your insurance company to complete a PCP change. If you have an appointment with the Financial Counseling Center, you may need to bring more documents. If you’re unsure, call our team ahead of time so you know what to bring.
If you’ve received the pre-check-in link, complete pre-check-in via text or email. If you didn’t receive a link, ask the front desk after your appointment to set you up with one for your next visit.
Our Financial Counseling Center team will be happy to help you understand your bill or make a payment.
Many of our services are available by walk-in, including our syringe exchange, drug user services and STI/STD, HIV and hepatitis C testing. Services such as Primary and Specialty Care, Mental Health Counseling and Substance Use Counseling require appointments.
Lot parking is available at our Elmwood Avenue, Bailey Avenue and Prather Avenue locations. Street parking is accessible at our Mathews building and 5th St. location.
Parking at the ramp at 250 Delaware Ave is also available for patients visiting Evergreen at 206 S. Elmwood.
Patient portal is the fastest way to contact the office for non-urgent needs.
To call the office, call 716-847-2441 and choose Primary and Specialty Care (option 5).
Use the patient portal activation letter that was given to you at your first visit. If you can’t find the letter, call 716-847-2441 and choose Primary and Specialty Care (option 5).
If your phone number, email, and phone carrier are on file, you will be provided a link after your appointment to evaluate your care and provide feedback. Alternatively, please contact our office at 716-847-2441 and ask an operator to connect you with the Patient Experience Manager directly.
You can also use one of our Comment Card boxes located throughout all of our locations. The boxes allow you to provide written feedback or use a QR code to provide your feedback digitally. Additionally, feedback on your patient experience can be shared by visiting our website. All of these methods will return feedback to the Patient Experience Manager.