Making care accessible for Hispanic patients

Evergreen Health is proud to celebrate Western New York’s Hispanic community, and grateful that our Hispanic patients entrust us with providing culturally competent care. Hispanic people in the United States face disproportionate barriers to health care: according to the National Institutes on Health, many Hispanic people who report limited English proficiency experience discrimination and feel distrust in healthcare settings, and face worse health outcomes than other groups.

We’re dedicated to meeting the needs of Hispanic communities throughout Western New York by providing culturally competent, respectful and accessible care. We’re proud that our staff reflects the patients we serve: around 13% of our patients identify as Hispanic, and around 14% of our staff identify as Hispanic.

Language shouldn’t be a barrier to health care. At Evergreen, we take steps to make sure that our patients who speak Spanish and have limited English proficiency receive the equitable care they deserve.

Our Primary Care and Specialty Care teams include bilingual staff members who can help patients navigate services in Spanish, and our important patient messaging like closure announcements and monthly email updates are available in both English and Spanish. We also offer in-person translation and phone translation services in any language.

Language shouldn’t be a barrier to health care.

Our Care Coordination team has bilingual staff members who can help eligible patients eliminate any language barriers they’re having while scheduling appointments, navigating insurance and billing, and advocating for their care.

Evergreen and our affiliates also provide services and programming especially for communities of color, including Hispanic communities. From 2004 to 2012, Our affiliate Community Access Services (at the time named Alianza Latina) provided HIV prevention services to Buffalo’s Hispanic and Latino communities, and adopted the name Community Access Services in 2012 to embrace the expansion of the populations they serve from primarily Latinos to communities of color that are disproportionately impacted by HIV.

Today Community Access Services’ mission remains to educate and empower underserved communities of color through a variety of health, wellness and supportive services.

Our affiliate the Pride Center of Western New York and MOCHA, our program for LGBTQ+ people of color, also provide a variety of community and support groups, health and wellness resources and education for LGBTQ+ people from communities of color.

In addition to celebrating our Hispanic community and staff every Hispanic Heritage Month (September 15 through October 15), we show our support for Western New York’s Hispanic and Latino communities each year by sponsoring and marching in Buffalo’s Puerto Rican and Hispanic Day Parade. We had a great time marching this year on August 17 – see our smiling faces in the image below.

We’re accepting new adult Primary Care patients at all our locations, and new Pediatric Care patients at 800 Hertel Ave.

Fill out our new patient request form or call us at 716.847.2441 (option 5) to learn more.