Patient Portal

Using the username you received from Primary and Specialty Care, log in to your patient portal account to request or cancel appointments, view your medical chart, see your test results, request prescriptions and more. The patient portal is available 24-hour a day and lets you manage your health around your schedule. If you need a more immediate appointment, medication refill, or routine medical advice, please call our office during regular business hours.

Using Patient Portal allows you to:

• receive lab, x-ray and test orders and see your results
• request or cancel appointments
• request prescription refills
• view your clinical notes and medical chart summary

If you’re having any issues using your patient portal, check out the helpful video tutorials below or call our team at 716.847.2441 for help.

Learn how to:

• activate your account
• reset your login name
• reset your password
• update your account info
• send a message to your provider
• access your documents and charts
• request an appointment
• schedule an appointment

We are committed to ensuring you receive respect and dignity at Evergreen. Please see our Patient’s Bill of Rights for a full overview of what you can expect from us, our HIPAA Notice of Privacy Practices and HIV Confidentiality Law Notice on how we may handle your protected health information, as well as our Patient Financial Responsibility Notice.

The portal is to be used for non-urgent issues only; in case of an emergency or crisis, call 911 and allow at least 2 business days for a response to portal messages.

If you have questions about your patient portal account, please call us at 716.847.2441. We’re here to help.